The role requires ensuring all VIP and Loyalty Program guests receive the highest standard of personalized service upon arrival and throughout their stay
Job Summary
The role requires ensuring all VIP and Loyalty Program guests receive the highest standard of personalized service upon arrival and throughout their stay.
Candidates must be fully conversant with hotel facilities, F&B promotions, and able to up-sell alternatives while maintaining brand quality standards.
The position involves acting as a one-stop shop for guest inquiries, resolving complaints proactively, and coordinating with various departments to ensure seamless guest experiences.
Matching Summary
The role requires ensuring all VIP and Loyalty Program guests receive the highest standard of personalized service upon arrival and throughout their stay.