Repair & Service- Customer Service Representative

GPC Tools & Equipment Sydney

Cleveland, OH, United States
Customer order fulfillment
Manage incoming customer calls
Product inquiries and quotes
The Repair & Service- Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls

Job Summary

  • The Repair & Service- Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
  • This role influences Motion Industries' gross profit through negotiating sale and purchase prices, and may adjust pricing based on competition while maximizing profit.
  • Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Repair & Service- Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Skills & Requirements

Must-have

  • customer order fulfillment
  • manage incoming customer calls
  • product inquiries and quotes
  • order entry and processing
  • negotiate sale and purchase prices
  • source products from inventory
  • determine cost effective shipping

Nice-to-have

  • build customer relationships
  • drive repeat business
  • drive process improvements
  • relate to the customer

Key Requirements

  • High school diploma or GED
  • 0-3 years related experience
  • Reliability, organization, attention to detail
  • Strong communication skills
  • Ability to multi-task and time management
  • Moderate computer skills
  • Product knowledge preferred

Work Rights

Not specified

Tailored Resume

Cover Letter