Customer Success Manager - Paradox

Workday

Scottsdale, AZ, USA
Base: $95,000 - $142,600 usd (scottsdale); + us lo...
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5+ years customer success or account management experience
Enterprise saas solution implementation support
Global cross-functional team collaboration
** Workday is seeking a Customer Success Manager for their Paradox team, focused on delivering exceptional service to enterprise clients using their AI-powered recruitment solutions. The role emphasizes client onboarding, support, and relationship management, requiring strong experience in customer success and enterprise SaaS environments. **

Job Summary

  • This role partners with enterprise clients to deliver exceptional service through onboarding, training, and ongoing support for an AI-powered recruiting platform.
  • The successful candidate will act as the primary account manager, aligning client business goals with the company's frictionless mobile and chat-based solutions.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonus and stock grants.

Matching Summary

Match Score: 75

** Workday is seeking a Customer Success Manager for their Paradox team, focused on delivering exceptional service to enterprise clients using their AI-powered recruitment solutions. The role emphasizes client onboarding, support, and relationship management, requiring strong experience in customer success and enterprise SaaS environments. **

Salary

Base: $95,000 - $142,600 USD (Scottsdale); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years customer success or account management experience
  • Enterprise SaaS solution implementation support
  • Global cross-functional team collaboration

Nice-to-have

  • HR or recruiting software domain expertise
  • Executive level relationship building skills
  • Functional and technical mentorship capabilities

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Experience with complex software ecosystems in multinational corporations

Work Rights

Not specified

Tailored Resume

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