Proactive customer engagement and adoption strategies
GWI is seeking a Customer Success Manager for their enterprise clients in New York City. This hybrid role focuses on building relationships, driving product adoption, and ensuring client success through consultative support
Job Summary
The role involves helping Enterprise clients achieve desired outcomes through proactive relationship building and consultative support.
Employees will create success plans, track adoption metrics, and identify growth opportunities alongside account managers.
The company offers a comprehensive benefits package including top-tier health cover, 401(k) matching, and flexible work arrangements.
Matching Summary
Match Score: 85
GWI is seeking a Customer Success Manager for their enterprise clients in New York City. This hybrid role focuses on building relationships, driving product adoption, and ensuring client success through consultative support.
Salary
Base: $85,000 - $100,000; Bonus/Equity: Commission included; Benefits: Not specified
Skills & Requirements
Must-have
Strong interpersonal relationship building skills
High attention to detail and analytical skills
Proactive customer engagement and adoption strategies
Ability to present data-driven stories confidently
Experience managing enterprise client portfolios
Nice-to-have
Innovative ideas for customer loyalty
Natural ability to switch between different roles
Passion for building trust with clients
Curious-minded approach to problem solving
Commitment to diversity and inclusion values
Key Requirements
Strong analytical skills with high attention to detail
Experience in enterprise client management
Ability to forecast risk and develop mitigation plans