Rrn00016684 - Infra Tech Support Practitioner Copy 01
Accenture
Not specified (potential for hybrid or remote based on typical practices in the industry).
Service desk management expertise
Production systems availability
Incident and outage resolution
Accenture is seeking an Infra Tech Support Practitioner to enhance their Service Desk Management team. The role emphasizes problem-solving, effective communication, and maintaining service levels, with a requirement for advanced German proficiency and a relevant bachelor's degree
Job Summary
Discover the opportunity to build knowledge and support the team while participating in problem solving discussions.
Ensure production systems are available and operating according to defined service level agreements.
We invite you to join us in this engaging journey and make a meaningful impact.
Matching Summary
Match Score: 75
Accenture is seeking an Infra Tech Support Practitioner to enhance their Service Desk Management team. The role emphasizes problem-solving, effective communication, and maintaining service levels, with a requirement for advanced German proficiency and a relevant bachelor's degree.
Skills & Requirements
Must-have
Service Desk Management expertise
production systems availability
incident and outage resolution
disaster recovery procedures
data retention practices
Nice-to-have
collaborative environment
continuous learning
meaningful impact
customer service principles
information technology concepts
Key Requirements
Intermediate proficiency in Service Desk Management