Medical Complaint Handling Specialist With Eu Language
Alcon
Warsaw, Poland
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1 year experience in complaints handling
Proficiency in english and european language
Knowledge of gdpr and local regulations
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Alcon is seeking a Medical Complaint Handling Specialist fluent in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves managing customer complaints related to Alcon’s medical devices and OTC products while ensuring compliance with regulations and maintaining effective communication with stakeholders.
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Job Summary
This role is part of Alcon's Quality & Regulatory Affairs function ensuring products meet strict global standards.
The specialist processes complaint records involving Alcon devices and OTC products across the EMEA region including triage and customer communications.
Employees benefit from a flexible hybrid work model (3/2 weekly) and opportunities to influence solution design in an international environment.
Matching Summary
Match Score: 75
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Alcon is seeking a Medical Complaint Handling Specialist fluent in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves managing customer complaints related to Alcon’s medical devices and OTC products while ensuring compliance with regulations and maintaining effective communication with stakeholders.
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Skills & Requirements
Must-have
1 year experience in complaints handling
Proficiency in English and European language
Knowledge of GDPR and local regulations
Nice-to-have
Experience with quality management systems
Ability to work in high-paced agile environment
Strong communication skills with stakeholders
Key Requirements
Completed higher education
About 1 year of experience in Customer service or complaints handling
Computer literacy with standard software platforms