Agent Support Specialist

Uclahealth

Los Angeles, CA, USA
Base: $29.17 - $56.37 hourly; bonus/equity: not sp...
On-site
Medicare advantage product knowledge
Cms marketing compliance regulations
First-line agent phone and email support
The role serves as the primary point of contact for agent inquiries regarding Medicare enrollments and product questions while supporting sales growth

Job Summary

  • The role serves as the primary point of contact for agent inquiries regarding Medicare enrollments and product questions while supporting sales growth.
  • Candidates must maintain expert knowledge of CMS compliance requirements and coordinate outreach activities to meet monthly sales goals.
  • The position requires a hybrid schedule including varied hours during the Annual Enrollment Period from September 1 to December 7.

Matching Summary

The role serves as the primary point of contact for agent inquiries regarding Medicare enrollments and product questions while supporting sales growth.

Salary

Base: $29.17 - $56.37 hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Medicare Advantage product knowledge
  • CMS marketing compliance regulations
  • First-line agent phone and email support
  • Salesforce CRM navigation proficiency
  • Lead scrubbing and application processing

Nice-to-have

  • Bilingual Spanish capabilities preferred
  • Experience with lead management systems
  • Strong analytical skills for trend identification
  • Proven track record in healthcare sales
  • Ability to work flexible peak season schedules

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years of customer service or sales support experience
  • Life and Health license (or within 120 days)
  • Knowledge of California Department of Insurance requirements

Work Rights

Not specified

Tailored Resume

Cover Letter