EA Recruitment Pte. Ltd. is seeking a Customer Service Manager in Tuas, Singapore, offering a salary range of $3,800 - $4,200 plus bonuses and benefits. The role involves leading a customer service team, enhancing service standards, and managing client relationships, with a focus on operational efficiency and continuous improvement
Job Summary
The role involves leading, coaching, and mentoring a customer service team to deliver exceptional service standards.
Candidates will oversee daily operations, manage major client accounts, and ensure prompt resolution of customer inquiries and complaints.
The position offers a competitive salary of $3800-$4200 plus AWS, variable bonus, and transport provided to Tuas.
Matching Summary
Match Score: 85
EA Recruitment Pte. Ltd. is seeking a Customer Service Manager in Tuas, Singapore, offering a salary range of $3,800 - $4,200 plus bonuses and benefits. The role involves leading a customer service team, enhancing service standards, and managing client relationships, with a focus on operational efficiency and continuous improvement.
Salary
Base: $3800 - $4200; Bonus: Variable Bonus + AWS; Benefits: Excellent Welfare and Benefits, Transport Provided
Skills & Requirements
Must-have
Lead and coach customer service team
Oversee daily operations and escalations
Manage major client accounts and contracts
Generate performance and operational reports
Implement SOPs and training programs
Nice-to-have
Digital transformation leadership experience
Cross-functional collaboration skills
Data analysis for service improvement
Proactive root cause identification
Customer-first culture promotion
Key Requirements
Minimum Bachelor's Degree in Business Administration or related field
At least 2 years of Customer service experience
Proficiency in generating proposals and invoicing procedures