Customer Service Advisor - Japanese 2026

Concentrix

Quezon City, Philippines
**
Japanese language proficiency required
Inbound call handling experience
Crm system usage skills
** Concentrix is seeking a Japanese-speaking Customer Service Advisor to handle consumer inquiries and issue resolution in Quezon City, Philippines. The role involves troubleshooting, documenting customer interactions, and ensuring high levels of customer satisfaction by meeting performance goals. **

Job Summary

  • The position serves as the initial contact for consumer conversations, focusing on feedback and issue resolution across multiple channels.
  • Agents are accountable for achieving prescribed performance goals while documenting all interactions and data within a Customer Relationship Management system.
  • The role requires working assigned shifts that may have varying start times to handle inbound calls and email queries.

Matching Summary

Match Score: 75

** Concentrix is seeking a Japanese-speaking Customer Service Advisor to handle consumer inquiries and issue resolution in Quezon City, Philippines. The role involves troubleshooting, documenting customer interactions, and ensuring high levels of customer satisfaction by meeting performance goals. **

Skills & Requirements

Must-have

  • Japanese language proficiency required
  • Inbound call handling experience
  • CRM system usage skills
  • Level 1 problem troubleshooting
  • Shift work availability

Nice-to-have

  • Strong written communication skills
  • Ability to follow standardized scripts
  • Experience with customer satisfaction metrics

Key Requirements

  • Fluency in Japanese language
  • Full-time employment status
  • Location: Quezon City, Philippines

Work Rights

Not specified

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