Key ResponsibilitiesReview and process documentation with a high level of accuracy and attention to detail Maintain organised filing systems (digital and physical) for easy retrieval and compliance purposes Manage email correspondence in a timely and professional manner Make outbound calls to coordinate appointments and follow up on client matters Support preparation and submission of documentation in accordance with internal and regulatory requirements Assist with compliance-related tasks to ensure completeness and accuracy of records Respond to client enquiries (WhatsApp, email, calls) promptly and professionally, ensuring follow-ups are completed within stipulated timelines Provide general administrative support and handle ad-hoc duties as assigned Performance ExpectationsAccuracy: Able to complete tasks with minimal errors and strong attention to detail Responsiveness: Emails and client enquiries to be attended to within 1–3 working days Efficiency: Able to manage and complete assigned tasks within stipulated timelines Ownership: Proactive in following up on pending matters without constant supervision Organisation: Maintains clear and structured records for all work handled RequirementsMinimum GCE ‘O’ Level / Diploma in any discipline Prior administrative experience is preferred; candidates with strong learning attitude are welcome Proficient in Microsoft Office (Excel, Word, Outlook) Strong organisational skills and ability to multitask effectively Good communication skills (written and verbal) Able to work independently and take initiative Proactive and takes initiative Language RequirementThis role requires communication with Chinese-speaking clients. Candidates should be able to converse and write in Mandarin to support client needs. Work Environment5-day work week Office-based role in Singapore Training and guidance will be provided