Valmont is seeking a Technical Support Representative to provide assistance with their technology product portfolio for customers, primarily through phone and live chat. The ideal candidate will have strong customer service skills, technical knowledge, and the ability to work under pressure
Job Summary
The Technical Support Representative is responsible for the support of the technology product portfolio for new and existing customers.
This position requires excellent listening skills, a calm demeanor, technical knowledge of mechanical and electrical systems and a willingness to work technical issues through to resolution.
Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met.
Matching Summary
Match Score: 85
Valmont is seeking a Technical Support Representative to provide assistance with their technology product portfolio for customers, primarily through phone and live chat. The ideal candidate will have strong customer service skills, technical knowledge, and the ability to work under pressure.
Skills & Requirements
Must-have
technical support over phone and live chat
troubleshooting mechanical and electrical systems
website and app navigation support
customer service and support experience
Nice-to-have
calm demeanor and excellent listening skills
willingness to work issues to resolution
assist in developing reference material and training
Key Requirements
High School Diploma and 4+ Years of relevant experience
Ability to work well under pressure and with a sense of urgency
Ability to work in a team environment
Associates or Bachelors or Degree in Agriculture, Engineering, Irrigation is preferred