Service Desk Analyst

Harris Chronic Care

Incident management
Problem management
Event management
The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is part of the Service Desk & Technical Management functions

Job Summary

  • The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is part of the Service Desk & Technical Management functions.
  • The SCA provides the primary point of contact for our customers, handling Incident, Problem, Event Management, and Service Fulfillment initiation.
  • The SCA creates/updates the contact identification, creation and logging, categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket (iTask).

Matching Summary

The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is part of the Service Desk & Technical Management functions.

Skills & Requirements

Must-have

  • Incident Management
  • Problem Management
  • Event Management
  • Service Fulfillment

Nice-to-have

  • Customer point of contact
  • Ticket logging and categorization
  • Diagnosis and resolution

Key Requirements

  • Work experience
  • Educational background

Work Rights

Not specified

Tailored Resume

Cover Letter