Helpdesk Till Myndighet I Norrköping

Bemannia

Norrköping, Sweden
On-site
1 year remote control experience dameware
Mobile device management mdm knowledge
Itil incident problem request processes
Bemannia is seeking a Helpdesk 1st Line Support professional for a consulting role at a Swedish expert authority in Norrköping. The ideal candidate should have at least one year of experience in remote support and familiarity with ITIL processes, with the role focusing on servicing IT-related inquiries and managing incidents

Matching Summary

Match Score: 85

Bemannia is seeking a Helpdesk 1st Line Support professional for a consulting role at a Swedish expert authority in Norrköping. The ideal candidate should have at least one year of experience in remote support and familiarity with ITIL processes, with the role focusing on servicing IT-related inquiries and managing incidents.

Skills & Requirements

Must-have

  • 1 year remote control experience Dameware
  • Mobile Device Management MDM knowledge
  • ITIL Incident Problem Request processes
  • MS Active Directory certificate management
  • Op5 Monitor Grafana monitoring tools

Nice-to-have

  • Experience with Easit GO or ServiceNow
  • Fluent English communication skills
  • Willingness to work shift schedules

Key Requirements

  • High school degree in IT or equivalent
  • Minimum 1 year documented professional experience
  • Fluent Swedish and good English proficiency
  • Knowledge of ticketing systems like Easit GO

Work Rights

Not specified

Tailored Resume

Cover Letter