Operator Representative, Communications Center

Mass General Brigham Incorporated

Somerville, MA, United States
Base: $17.71 - $22.79phly; bonus/equity: not speci...
Fully remote
High school diploma or equivalent
35 wpm typing speed
Phone-based customer service experience
The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller

Job Summary

  • The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.
  • Primary responsibilities include managing incoming calls for patient information, pages, code calls, and answering service calls in a 24x7 environment.
  • The role requires understanding various emergency codes including medical, fire, internal and external disasters, and other life-threatening situations.

Matching Summary

The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.

Salary

Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • 35 wpm typing speed
  • Phone-based customer service experience
  • MS Windows software knowledge
  • Multi-tasking across multiple screens

Nice-to-have

  • Hospital or medical environment experience
  • Knowledge of medical terminology
  • Ability to thrive in fast-paced environment
  • Strong verbal and written comprehension skills

Key Requirements

  • High School Diploma or equivalent required
  • Phone-based customer service experience required
  • Typing speed of at least 35 wpm required

Work Rights

Not specified

Tailored Resume

Cover Letter