Senior Customer Service Representative

Cubic Corporation

Base: $20.15 - $27.71; bonus/equity: not specified...
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High volume call center environment
Complex customer issue resolution
Crm and data entry proficiency
** Cubic Corporation is seeking a Senior Customer Service Representative to provide advanced support in a high-volume call center. The role involves handling complex customer inquiries, serving as an escalation point, and contributing to process improvements while ensuring a high-quality customer experience. **

Job Summary

  • The Senior CSR provides advanced customer support in a high volume call center environment while serving as an escalation point for complex issues.
  • This role contributes to process improvements, assists with training new hires, and plays a key role in maintaining exceptional customer experiences.
  • Candidates must be able to work extended hours, weekends, or holidays as needed to meet business demands.

Matching Summary

Match Score: 75

** Cubic Corporation is seeking a Senior Customer Service Representative to provide advanced support in a high-volume call center. The role involves handling complex customer inquiries, serving as an escalation point, and contributing to process improvements while ensuring a high-quality customer experience. **

Salary

Base: $20.15 - $27.71; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • High volume call center environment
  • Complex customer issue resolution
  • CRM and data entry proficiency

Nice-to-have

  • Training and mentoring capabilities
  • Process improvement identification
  • Exceptional customer experience focus

Key Requirements

  • High school diploma or equivalent
  • 1-2 years of related customer service experience
  • Proficiency with CRM platforms

Work Rights

Not specified

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