Banamex Applications Support Sr Analyst - C12 - Ciudad De Mexico
Workforcity
Ciudad De Mexico, , Mexico
Application support role
Technical and business support
Issue tracking and reporting
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, efficiency, and effectiveness improvements
Job Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, efficiency, and effectiveness improvements.
The role involves managing application systems in daily operations, performing risk reconciliations, and ensuring adherence to service level expectations and compliance policies.
This position requires acting as a liaison between users, technology groups, and vendors, while coaching junior analysts and influencing decisions through expert advice.
Matching Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, efficiency, and effectiveness improvements.
Skills & Requirements
Must-have
Application support role
Technical and business support
Issue tracking and reporting
Risk assessment and escalation
Application monitoring and maintenance
Service Level Agreement adherence
Mainframe tandem and Guardian platforms
Nice-to-have
Coaching and training new recruits
Strong communication and diplomacy skills
Analytical and evaluative judgment
Post implementation analysis
Collaboration with development teams
Problem management tools experience
Key Requirements
5-8 years experience in application support
Experience installing or supporting business applications