Head Universal Banker, Bilingual: English/Mandarin Preferred, Flushing Branch

Citigroup

Flushing, New York, United States
Base: $56,500.00 - $73,700.00; bonus/equity: discr...
On-site
Lead coach and support universal bankers
Execute all service transactions and sales
Champion risk and control compliance
Citi is seeking a Head Universal Banker for its Flushing Branch, ideally someone bilingual in English and Mandarin. The role focuses on providing exceptional customer service, leading a team of bankers, and ensuring compliance with banking procedures

Job Summary

  • The Head Universal Banker is a leadership role responsible for guiding the branch team while executing all service transactions and sales activities.
  • This position requires championing risk and control by monitoring daily operations and ensuring strict compliance with bank policies and regulations.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Match Score: 85

Citi is seeking a Head Universal Banker for its Flushing Branch, ideally someone bilingual in English and Mandarin. The role focuses on providing exceptional customer service, leading a team of bankers, and ensuring compliance with banking procedures.

Salary

Base: $56,500.00 - $73,700.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • Lead coach and support Universal Bankers
  • Execute all service transactions and sales
  • Champion risk and control compliance
  • Engage clients in branch lobby for sales
  • Manage cash supply and vault operations

Nice-to-have

  • Bilingual English/Mandarin preferred
  • Strong digital engagement skills
  • Proactive problem-solving attitude
  • Experience with financial products
  • Ability to stand 60-70% of day

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Face-to-face customer service experience
  • Basic computer and digital tools skills

Work Rights

Not specified

Tailored Resume

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