The Digital Adoption Specialist will lead initiatives to enhance user experience and system adoption using WalkMe
Job Summary
The Digital Adoption Specialist will lead initiatives to enhance user experience and system adoption using WalkMe.
This role will involve designing and implementing in-app guidance, training content, and engagement strategies to ensure successful adoption of enterprise process and associated applications.
Illumina is a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission.
Matching Summary
The Digital Adoption Specialist will lead initiatives to enhance user experience and system adoption using WalkMe.
Skills & Requirements
Must-have
WalkMe content creation
in-app guidance design
user journey mapping
content pattern consistency
adoption analytics tracking
stakeholder sign-off
Nice-to-have
inclusive environment
belonging and empowerment
alternative perspectives
career development experiences
cultural awareness engagement
Key Requirements
Bachelor’s degree (IT/Design & Visual Communications/Engineering/Business or related)
2+ years’ experience in Digital Adoption / UX enablement / Product enablement / Training enablement
Hands-on WalkMe build experience (or similar DAP) in ERP systems
Strong UX writing, content design, and stakeholder management skills
Willingness to work in shift to support US business