Technical Service Operations Lead (tso Lead), Baku

924

Baku, Azerbaijan
On-site
Incident response coordination
Production issue trend identification
Partner communication improvement
Coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, and improve partner communication during incidents

Job Summary

  • Coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, and improve partner communication during incidents.
  • Drive continuous improvement through post-incident reviews and ensure the reliability and uptime of commerce and payment solutions.
  • Join a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry.

Matching Summary

Coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, and improve partner communication during incidents.

Skills & Requirements

Must-have

  • incident response coordination
  • production issue trend identification
  • partner communication improvement
  • continuous improvement through reviews
  • incident management experience
  • ITIL knowledge
  • observability/monitoring expertise

Nice-to-have

  • operationally driven
  • collaborative
  • analytical
  • strong communicator
  • fast-paced environment
  • dynamic setting

Key Requirements

  • experience in technical operations
  • SRE or NOC environments
  • supporting high-availability platforms
  • clear and effective English communication

Work Rights

Not specified

Tailored Resume

Cover Letter