Customer Service Representative

AmeriVet

Philadelphia, PA, United States
Competitive pyy; performance bonuses available; no...
Minimum of 3 years customer service experience
Proficiency in microsoft office and google suite
Ability to lift 30lbs and stand for long periods
The role requires managing client inquiries, educating owners on discharge instructions, and recognizing critical cases in a busy veterinary environment

Job Summary

  • The role requires managing client inquiries, educating owners on discharge instructions, and recognizing critical cases in a busy veterinary environment.
  • Employees must handle cash transactions accurately, schedule appointments logically to avoid bottlenecks, and maintain a clean front desk area.
  • The company offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits for full-time employees.

Matching Summary

The role requires managing client inquiries, educating owners on discharge instructions, and recognizing critical cases in a busy veterinary environment.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Minimum of 3 years customer service experience
  • Proficiency in Microsoft Office and Google Suite
  • Ability to lift 30lbs and stand for long periods
  • Tolerance for noise, odors, and animal sounds
  • Basic math skills for cash reconciliation

Nice-to-have

  • Prior experience in animal related industry
  • Ability to bond with clients and patients
  • Solution seeker mindset for variable situations
  • Willingness to cover other CSR shifts
  • Experience with veterinary-specific software

Key Requirements

  • High school diploma or equivalent
  • Minimum 3 years customer service experience
  • Ability to learn veterinary terminology quickly

Work Rights

Not specified

Tailored Resume

Cover Letter