Service Delivery Manager – Onsite & Service Desk Support

Amadeus Data Processing GmbH

Bogota, Colombia
Competitive remuneration; individual + compyny ann...
Hybrid
8+ years it support experience
3+ years leadership role
Manage internal teams and vendors
The role is responsible for leading and overseeing global end-user support services including ServiceDesk and onsite support operations across the enterprise

Job Summary

  • The role is responsible for leading and overseeing global end-user support services including ServiceDesk and onsite support operations across the enterprise.
  • Candidates must have proven experience managing both internal teams and third-party vendors while ensuring consistent high-quality support.
  • Amadeus offers competitive remuneration, individual and company annual bonuses, health insurance, and professional development opportunities in a diverse workplace.

Matching Summary

The role is responsible for leading and overseeing global end-user support services including ServiceDesk and onsite support operations across the enterprise.

Salary

Competitive remuneration; Individual and company annual bonus; Health insurances and other benefits

Skills & Requirements

Must-have

  • 8+ years IT Support experience
  • 3+ years leadership role
  • Manage internal teams and vendors
  • ITIL or equivalent framework knowledge
  • Incident Problem Change Request management

Nice-to-have

  • Customer-centric service culture
  • Digital transformation initiatives
  • Automation and self-service capabilities
  • Proactive support models
  • Knowledge management strategies

Key Requirements

  • Bachelor's degree in IT or related field
  • 8+ years experience in IT Support or Service Management
  • 3+ years in a leadership or managerial role
  • Experience with business applications in enterprise environment
  • ITIL certification (preferred)

Work Rights

Not specified

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