Customer Service Manager

GE HealthCare UK

Base: $108,000.00-$162,000.00 annual; bonus/equity...
Not specified
Manage and develop customer service teams
Lead order-to-shipment process optimization
Experience in regulated healthcare or pharmaceuticals
GE HealthCare UK is seeking a Customer Service Manager responsible for optimizing customer service delivery and leading a high-performing team. The role involves managing the order-to-shipment process, ensuring compliance, and enhancing customer satisfaction, particularly within the Healthcare and Pharmaceutical industries

Job Summary

  • The Customer Service Manager is responsible for leading and optimizing the delivery of high-quality customer service to end customers, distributors, and subsidiaries.
  • This role oversees the full order-to-shipment process, ensuring accuracy, timeliness, and compliance with company policies, quality standards, and systems.
  • GE HealthCare offers a competitive benefits package including medical, dental, vision, paid time off, and a 401(k) plan with employee contribution opportunities.

Matching Summary

Match Score: 85

GE HealthCare UK is seeking a Customer Service Manager responsible for optimizing customer service delivery and leading a high-performing team. The role involves managing the order-to-shipment process, ensuring compliance, and enhancing customer satisfaction, particularly within the Healthcare and Pharmaceutical industries.

Salary

Base: $108,000.00-$162,000.00 Annual; Bonus/Equity: Performance based incentive compensation eligible; Benefits: Medical, dental, vision, 401(k), tuition reimbursement

Skills & Requirements

Must-have

  • Manage and develop customer service teams
  • Lead order-to-shipment process optimization
  • Experience in regulated healthcare or pharmaceuticals
  • Proficiency with SAP Salesforce or similar ERP tools
  • Cross-functional partnership with Supply Chain and Sales

Nice-to-have

  • Multilingual capability especially Spanish
  • Strategic partner to internal stakeholders
  • Continuous improvement initiative leadership
  • Data analysis for service metrics and KPIs

Key Requirements

  • Demonstrated experience managing customer service teams
  • Experience in Healthcare Pharmaceutical or Life Sciences industries
  • Strong understanding of order to cash processes in regulated environments
  • Legal authorization to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter