Greenberg Traurig is seeking a full-time IT User Support Specialist in Berlin, focused on providing support for computer hardware and software in an international setting. The role emphasizes collaboration within the IT team, user support primarily in Windows and Office environments, and requires strong problem-solving skills
Job Summary
The role involves providing comprehensive IT support for computer hardware, software, and phone systems within an international law firm.
Candidates will manage user accounts, handle ticket escalations, and assist with IT projects including office moves and new employee onboarding.
The company offers a supportive team culture, 30 vacation days, and benefits like the Deutschlandticket and flexible remote work options.
Matching Summary
Match Score: 85
Greenberg Traurig is seeking a full-time IT User Support Specialist in Berlin, focused on providing support for computer hardware and software in an international setting. The role emphasizes collaboration within the IT team, user support primarily in Windows and Office environments, and requires strong problem-solving skills.
Skills & Requirements
Must-have
Windows 11 and Office 365 expertise
Desktop hardware and software troubleshooting
Ticket tracking system experience (Ivanti)
Mobile device management administration
German native level proficiency
Nice-to-have
Experience with iManage document systems
Knowledge of GlobalProtect VPN
Familiarity with Intapp legal tools
iOS mobile device support skills
Network cabling and basic networking
Key Requirements
Completed IT training or 3+ years of IT support experience
Native German language skills required
Very good English language proficiency in writing and speaking