Front Office Support

Glass America CT New London

New London, CT, USA
Not specified
Customer facing front line role
High volume phone call handling
Strong typing and data entry skills
Glass America CT New London is seeking a Front Office Support (Customer Service Representative) to join their team. The role involves handling customer interactions, scheduling appointments, and maintaining communication with technicians, while also offering a range of benefits including paid time off and health insurance

Job Summary

  • At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.
  • As a Customer Service Representative, you will have a direct impact on how efficient and effective our team is, day in and day out.
  • Full-time employees enjoy 80 hours of accrued paid time off annually, 80 hours of paid parental leave, 6 paid holidays, comprehensive medical benefits, 401(k) with company match, and additional voluntary insurance options.

Matching Summary

Match Score: 85

Glass America CT New London is seeking a Front Office Support (Customer Service Representative) to join their team. The role involves handling customer interactions, scheduling appointments, and maintaining communication with technicians, while also offering a range of benefits including paid time off and health insurance.

Skills & Requirements

Must-have

  • Customer facing front line role
  • High volume phone call handling
  • Strong typing and data entry skills
  • Scheduling customer appointments
  • Process driven inventory management
  • Communication with field technicians

Nice-to-have

  • Positive demeanor
  • Reliable and dependable
  • General knowledge of automobile functions
  • Auto parts and dispatcher experience

Key Requirements

  • Ability to work some Saturdays and overtime
  • Work experience handling high volume calls and emails
  • General knowledge of automobile functions and systems

Work Rights

Not specified

Tailored Resume

Cover Letter