Customer Experience Meal Order Representative

Banner Medical Group

Mesa, Arizona, US
Inbound room service calls
Patient meal selections and preferences
High level of customer service
The Customer Experience Meal Order Representatives answer inbound room service calls from hospital patients and their families with a high level of personalized service in a customer centric environment

Job Summary

  • The Customer Experience Meal Order Representatives answer inbound room service calls from hospital patients and their families with a high level of personalized service in a customer centric environment.
  • This position coordinates and processes all room service orders and order entry for multiple facilities in a centralized call center environment.
  • In compliance with JHACCO, completes daily missed meal reports/ outbound calls to ensure our patients have the proper nutrition.

Matching Summary

The Customer Experience Meal Order Representatives answer inbound room service calls from hospital patients and their families with a high level of personalized service in a customer centric environment.

Skills & Requirements

Must-have

  • Inbound room service calls
  • Patient meal selections and preferences
  • High level of customer service
  • Fast-paced call center environment
  • Attention to detail
  • Basic computer skills

Nice-to-have

  • Personalized service
  • Customer centric environment
  • Knowledge of appropriate menu items
  • Team environment
  • Bilingual skills

Key Requirements

  • High school diploma/GED or equivalent
  • 1-2 years related experience
  • Ability to multi-task
  • Ability to learn and apply procedures
  • Work authorization in the US

Work Rights

Not specified

Tailored Resume

Cover Letter