Concierge

Fairmont Cheshire, The Mere

Knutsford, United Kingdom
Competitive salary; benefits: pension, 28 days hol...
**
Minimum 2 years concierge or guest relations experience
Extensive local knowledge of cheshire and manchester areas
Strong communication and interpersonal skills
** Fairmont Cheshire, The Mere is seeking a Concierge to provide exceptional guest experiences at its luxury resort in Knutsford, UK. The ideal candidate will have at least two years of experience in a similar role within luxury hospitality, showcasing strong communication skills, local knowledge, and a passion for service. **

Job Summary

  • The Concierge serves as a trusted expert and ambassador dedicated to curating exceptional, personalized guest experiences that reflect the elegance of Fairmont Hotels & Resorts.
  • Employees benefit from exclusive discounts on spa and golf, 20% off food and beverage, competitive salary, pension, and 28 days of holiday including public holidays.
  • The role requires collaborating closely with Front Office, Guest Relations, Spa, F&B, and Housekeeping to ensure a cohesive and seamless guest journey.

Matching Summary

Match Score: 75

** Fairmont Cheshire, The Mere is seeking a Concierge to provide exceptional guest experiences at its luxury resort in Knutsford, UK. The ideal candidate will have at least two years of experience in a similar role within luxury hospitality, showcasing strong communication skills, local knowledge, and a passion for service. **

Salary

Competitive salary; Benefits: Pension, 28 days holiday, staff discounts; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Minimum 2 years concierge or guest relations experience
  • Extensive local knowledge of Cheshire and Manchester areas
  • Strong communication and interpersonal skills
  • Meticulous attention to detail and organizational skills
  • Ability to manage multiple requests simultaneously

Nice-to-have

  • Familiarity with Opera PMS hotel systems
  • Additional languages for international clientele
  • Passion for luxury service and memorable experiences
  • Experience with service recovery and problem solving

Key Requirements

  • Minimum 2 years experience in Concierge or Front Office
  • Understanding of UK hospitality standards and GDPR
  • Uphold health, safety, and security procedures

Work Rights

Not specified

Tailored Resume

Cover Letter