Network connectivity and hardware maintenance skills
This role involves providing technical support for airport passenger processing systems and ensuring operational IT infrastructure meets the highest standards
Job Summary
This role involves providing technical support for airport passenger processing systems and ensuring operational IT infrastructure meets the highest standards.
Candidates must be willing to perform rotating shift work in a 24/7/365 environment while resolving incidents within relevant SLAs.
The position requires managing servers, operating systems, and networking hardware while adhering to strict Collins security standards.
Matching Summary
This role involves providing technical support for airport passenger processing systems and ensuring operational IT infrastructure meets the highest standards.
Skills & Requirements
Must-have
Minimum five years field service experience
Hands-on airport system troubleshooting expertise
Network connectivity and hardware maintenance skills
MS Windows patch and antivirus management
Collins security standards adherence
Nice-to-have
Mentoring junior technicians
Customer service environment background
Special project installation assistance
Strong communication with vendors
Key Requirements
Minimum of five years as a field service technician
Associate's degree or three years relevant experience
Proven hands-on experience with CUPPS, CUSS, SBD, AOS, Bag Messaging, AODB, RMS, Biometrics, FIDS, Security Gates