Customer Support Representative

Amadeus

Tokyo, Japan
Fully remote
Airport it solutions support
Technical issue resolution
Incident management best practices
You’ll help deliver reliable customer support for Amadeus Airport IT solutions, ensuring smooth operations for our customers in Japan

Job Summary

  • You’ll help deliver reliable customer support for Amadeus Airport IT solutions, ensuring smooth operations for our customers in Japan.
  • You will champion best practices in incident management and work collaboratively with global teams to resolve technical issues and improve customer experience.
  • Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment.

Matching Summary

You’ll help deliver reliable customer support for Amadeus Airport IT solutions, ensuring smooth operations for our customers in Japan.

Skills & Requirements

Must-have

  • Airport IT solutions support
  • Technical issue resolution
  • Incident management best practices
  • Network troubleshooting
  • Remote resolution experience

Nice-to-have

  • Multicultural environment adaptability
  • Continuous learning and development
  • Belonging and fairness culture
  • Problem-solving approach

Key Requirements

  • 5+ years of similar experience
  • Degree in IT, Computer Science, or equivalent
  • Proficiency in spoken and written Japanese
  • Proficiency in spoken and written English

Work Rights

Not specified

Tailored Resume

Cover Letter