Equipment Service Support Representative

Ultradent Products Inc.

Handle inbound and outbound calls
Manage repairs and returns
Document and track work
Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries

Job Summary

  • Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries.
  • Guide customers on service expectations and next steps, and manage repairs and returns, working with vendors as needed.
  • Partner with cross-functional teams to solve problems and support customers, while identifying opportunities to improve processes.

Matching Summary

Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries.

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Manage repairs and returns
  • Document and track work
  • Work across multiple systems
  • Fast-paced environment

Nice-to-have

  • Adaptable to change
  • Positive attitude
  • Problem-solving skills
  • Critical thinking skills
  • Self-motivated

Key Requirements

  • Strong attendance and dependability
  • Comfortable with change and shifting priorities
  • Strong attention to detail
  • Ability to type quickly and accurately
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter