Customer Success Manager - Tableau

Salesforce

Jakarta, Indonesia
On-site
Customer success plan delivery
Technical and business concerns
Executive-level relationships
Salesforce is seeking a Customer Success Manager for their Jakarta, Indonesia location. The role emphasizes ensuring high-value customers achieve significant returns on their investment through the Signature Success Plan, requiring strong consulting skills, knowledge of Tableau, and experience with customer success in a SaaS environment

Job Summary

  • The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform.
  • This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Match Score: 85

Salesforce is seeking a Customer Success Manager for their Jakarta, Indonesia location. The role emphasizes ensuring high-value customers achieve significant returns on their investment through the Signature Success Plan, requiring strong consulting skills, knowledge of Tableau, and experience with customer success in a SaaS environment.

Skills & Requirements

Must-have

  • Customer Success Plan Delivery
  • Technical and Business Concerns
  • Executive-level Relationships
  • AI Literacy and Prompt Engineering
  • Tableau Desktop, Cloud/Server, Prep
  • Data Visualization Best Practices

Nice-to-have

  • Agentforce AI Capabilities
  • Salesforce Product Certifications
  • Tableau Governance Basics
  • AI Sentiment Analysis
  • Collaborative Learning

Key Requirements

  • 3-4 years of relevant industry expertise
  • Experience supporting customers using Sales Cloud
  • Tableau Desktop Specialist or Data Analyst certification
  • Salesforce product certifications are a plus

Work Rights

Not specified

Tailored Resume

Cover Letter