The Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers
Job Summary
The Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers.
As a Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans and Business Banking.
You will support customers with enquiries, account maintenance, process applications, and provide options through education and demonstration of digital banking.
Matching Summary
The Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Problem-solve and provide solutions
Nice-to-have
Financial Services or Retail experience
Articulate financial terms clearly
Ask the right questions
Act with integrity
Customer at the center
Busy retail environment awareness
Genuine career interest
Key Requirements
Proven experience delivering exceptional Customer Service