Base: $95,200 - $142,800 usd (atlanta); + us locat...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to enhance its customer engagement through digital initiatives. The role involves coordinating cross-functional teams to create effective digital customer success programs while fostering a culture of collaboration and innovation
Job Summary
The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity.
You will serve as a capability owner ensuring digital touchpoints support retention goals while facilitating the Digital CS Council to prioritize backlogs.
Workday offers a flexible work approach requiring at least 50% time in-office or field, combined with competitive compensation including bonus and stock grants.
Matching Summary
Match Score: 85
Workday is seeking a Digital Customer Success Program Manager to enhance its customer engagement through digital initiatives. The role involves coordinating cross-functional teams to create effective digital customer success programs while fostering a culture of collaboration and innovation.
Salary
Base: $95,200 - $142,800 USD (Atlanta); Additional US locations: $90,500 - $160,700 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Roadmap and delivery planning
Digital customer engagement design
Nice-to-have
Experience with Gainsight or Planhat
AI-powered productivity improvements
Design thinking methodology
Enterprise software industry background
PMP, Agile, or SAFe certification
Key Requirements
5+ years of experience in program management
Experience translating business needs into roadmaps