Technical Customer Support Coordinator I

Case Law Reporter

Manila, Philippines
First-response support
Case understanding and triage
Gathering and condensing evidence
This entry-level role focuses on first-response technical support, case understanding, triage, and analysis, following established procedures to gather information and ensure issues are comprehensively understood

Job Summary

  • This entry-level role focuses on first-response technical support, case understanding, triage, and analysis, following established procedures to gather information and ensure issues are comprehensively understood.
  • You will manage inbound support tickets and calls, delivering high-quality, empathetic support to institutional administrators, faculty, and staff, while using cognitive and analytical skills to manage complexity and build diagnostic expertise.
  • The role requires balancing speed with methodical work, proactively identifying solutions, and collaborating cross-functionally with Product Support, Engineering, and Product teams to improve products and processes.

Matching Summary

This entry-level role focuses on first-response technical support, case understanding, triage, and analysis, following established procedures to gather information and ensure issues are comprehensively understood.

Skills & Requirements

Must-have

  • First-response support
  • Case understanding and triage
  • Gathering and condensing evidence
  • Troubleshooting and diagnostic skills
  • Cross-functional collaboration

Nice-to-have

  • Empathetic communication style
  • Proactive problem-solving
  • Intercultural experience
  • Learning enterprise AI tools

Key Requirements

  • Bachelor’s degree or equivalent
  • 1-2 years BPO experience
  • Excellent communication skills
  • Ability to learn complex platforms
  • Minimum 1-year tenure in current role

Work Rights

Not specified

Tailored Resume

Cover Letter