Senior Customer Service Officer

INITIA Group

Singapore
Not specified; not specified; annual increment bas...
5 years customer service experience
Customer service team management
Recruiting and building teams
The role involves managing, mentoring, and coaching the customer service team across all branches to ensure optimal customer experience

Job Summary

  • The role involves managing, mentoring, and coaching the customer service team across all branches to ensure optimal customer experience.
  • Candidates must have at least 5 years of proven experience in customer service with a background in team management and recruitment.
  • Benefits include training for development, career progression opportunities, staff discounts, and performance-based annual increments.

Matching Summary

Match Score: 85

The role involves managing, mentoring, and coaching the customer service team across all branches to ensure optimal customer experience.

Salary

Not specified; Not specified; Annual increment based on good performance

Skills & Requirements

Must-have

  • 5 years customer service experience
  • Customer service team management
  • Recruiting and building teams
  • QA and training structure implementation
  • Handling difficult customers

Nice-to-have

  • Prior beauty industry experience
  • Passionate about serving customers
  • Professional grooming standards
  • Computer proficiency
  • Strong communication skills

Key Requirements

  • 5-year proven working experience in customer service
  • Experience in recruiting and team building
  • Ability to handle difficult customers calmly

Work Rights

Not specified

Tailored Resume

Cover Letter