Beauty Salon Receptionist (Full Time) Location: Westgate Mall (Jurong East MRT) We are looking for a friendly, well-spoken and customer-oriented Receptionist to join our front-desk team and be the first point of contact for our customers. Job ResponsibilitiesFront Desk & Customer Service Greet customers warmly and provide a professional, welcoming first impression Handle walk-in enquiries and introduce salon services, packages and ongoing promotions Answer phone calls, WhatsApp messages and other customer enquiries in a timely manner Assist customers with appointment booking, rescheduling and cancellations Appointment & System Handling Manage daily appointment schedules using salon systems / booking software Coordinate beautician / therapist schedules to minimise waiting time and avoid clashes Support customer check-in and check-out processes Issue receipts, collect payments and assist with package redemption Use BeauteSoft or WESS system for appointment, customer record and sales-related operations Social Media & Enquiry Response Respond promptly to customer enquiries from social media and messaging platforms Follow up on messages from Xiao Hong Shu (RedNote), WeChat, Facebook, Instagram, WhatsApp, TikTok, Lemon8 and other relevant platforms Ensure timely and polite replies to support customer conversion and appointment booking Operations & Administrative Support Maintain front desk cleanliness and a neat, presentable reception area Assist with simple daily closing reports, including appointments, sales and payment summaries Support basic administrative tasks such as form handling, customer record updates and membership details Work closely with the salon manager and team members to ensure smooth daily operations RequirementsPreferably with at least 1 year of experience in reception, customer service, retail or beauty industry (Candidates with the right attitude and willingness to learn are also welcome to apply) Pleasant, well-groomed and customer-focused Familiar