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Sanofi is seeking a Digital Order to Cash Service Lead to oversee service quality and continuous improvement within their Order to Cash team. The role requires extensive experience in service management and a strong understanding of digital solutions related to order management and receivables.
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Job Summary
The role is accountable for end-to-end service quality and value at optimized costs while driving continuous improvement and automation.
Sanofi is an R&D-driven, AI-powered biopharma company committed to improving people's lives through innovative medicines and vaccines.
Employees enjoy a well-rounded rewards package including top-tier healthcare, flexible working, and 14 weeks of gender-neutral parental leave.
Matching Summary
Match Score: 75
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Sanofi is seeking a Digital Order to Cash Service Lead to oversee service quality and continuous improvement within their Order to Cash team. The role requires extensive experience in service management and a strong understanding of digital solutions related to order management and receivables.
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Skills & Requirements
Must-have
10+ years experience in Service Management roles
Experience with Agile delivery models
Knowledge of ITBM process standards
Understanding of ERP and CRM platforms
Compliance with Data Privacy and GxP regulations
Nice-to-have
Experience in global or multi-country environments
Familiarity with SAP S/4HANA or SAP R/3
Exposure to EDI, E-commerce, and OCR technologies
Passion for innovation and initiative
Comfortable working in complex matrixed environments
Key Requirements
10+ years experience in Service Management
Proven experience in Agile delivery models
Strong understanding of Order to Cash applications