Supervisor, Service Desk (temporary - 12 Months)

Hydro Ottawa

Ottawa, ON, Canada
$74,517.10 - $111,775.67 py
Hybrid
Service desk operations
Customer service delivery
Staff leadership and coaching
Hydro Ottawa is seeking a Supervisor for their Service Desk for a temporary 12-month position. The role involves leading service desk operations, ensuring exceptional customer service, and managing a team to drive performance and accountability within a hybrid work environment

Job Summary

  • The Supervisor, Service Desk is responsible for the day-to-day efficient and effective operation of the Service Desk, ensuring exceptional service delivery that meets business standards and exceeds customer expectations.
  • This role provides direct leadership to Service Desk staff, oversees workload distribution, monitors performance, and ensures timely resolution of customer requests and escalations.
  • As a member of the Crisis Communications Team, react quickly and effectively to crises which present a reputational risk.

Matching Summary

Match Score: 85

Hydro Ottawa is seeking a Supervisor for their Service Desk for a temporary 12-month position. The role involves leading service desk operations, ensuring exceptional customer service, and managing a team to drive performance and accountability within a hybrid work environment.

Salary

$74,517.10 - $111,775.67

Skills & Requirements

Must-have

  • Service Desk operations
  • Customer service delivery
  • Staff leadership and coaching
  • Operational performance monitoring
  • Crisis management
  • Stakeholder relationship management

Nice-to-have

  • Change champion
  • Innovative leader
  • Green power leadership
  • Positive work environment

Key Requirements

  • Minimum 3 years' supervisory experience
  • Post-secondary education in a related field
  • Experience managing operational crisis situations
  • Experience working with cross-functional groups
  • Proficient in office productivity tools
  • Experience supporting a Crisis Communication Team

Work Rights

Legally entitled to work

Tailored Resume

Cover Letter