Your mission is to drive the improvement of digital and physical customer journeys, with a primary focus on our Client Portal
Job Summary
Your mission is to drive the improvement of digital and physical customer journeys, with a primary focus on our Client Portal.
You will lead projects independently, collaborating with a broad internal ecosystem and our clients, while ensuring alignment and consistency of journeys.
Join us for a key role in transforming customer experience in an essential sector, with a collaborative environment open to experimentation and hybrid work.
Matching Summary
Your mission is to drive the improvement of digital and physical customer journeys, with a primary focus on our Client Portal.
Skills & Requirements
Must-have
Digital customer journey improvement
Client portal development and optimization
Functional specifications and user stories
Agile and Design Thinking methodologies
Cross-functional team coordination
UX quality and security assurance
Nice-to-have
Empathy and client orientation
Collaboration and transverse work
Assertiveness and diplomacy
Open to experimentation
Key Requirements
3 to 6 years digital project management experience
Bac+5 degree in commerce, management, or engineering