Chief Customer Service Advisor

portal.tz

Not specified
Process bank teller transactions
Manage vault and cash supplies
Monitor customer service advisors errors
The Chief Customer Service Advisor position at Absa is focused on managing cash transactions, ensuring customer service excellence, and leading a team of customer service advisors. The role is integral to maintaining operational efficiency and compliance within the bank's branch environment

Job Summary

  • Empowering Africa’s tomorrow, together…one story at a time with over 100 years of rich history.
  • Process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.
  • Provide advice to customers on the cash process to ensure the smooth flow of transactions and attempt to resolve enquiries at the first instance.

Matching Summary

Match Score: 75

The Chief Customer Service Advisor position at Absa is focused on managing cash transactions, ensuring customer service excellence, and leading a team of customer service advisors. The role is integral to maintaining operational efficiency and compliance within the bank's branch environment.

Skills & Requirements

Must-have

  • Process bank teller transactions
  • Manage vault and cash supplies
  • Monitor customer service advisors errors
  • Provide customer advice on cash process
  • Ensure till reconciliation procedures

Nice-to-have

  • Empowering Africa's tomorrow
  • Design your future
  • Contribute to team development
  • Identify sales leads

Key Requirements

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter