Ai Voicebot Adoption Expert

SANTANDER CONSUMER BANK S.p.A

Madrid, Spain
Competitive salary; performance-based bonuses; pre...
Hybrid
Generative ai voicebot adoption
Contact center operations transformation
Responsible ai governance frameworks
The role involves leading the end-to-end adoption of Generative AI-based voicebots across customer service, sales, and internal operations

Job Summary

  • The role involves leading the end-to-end adoption of Generative AI-based voicebots across customer service, sales, and internal operations.
  • Candidates must partner with Contact Center and IT teams to embed voicebots into existing telephony and CRM ecosystems while ensuring regulatory compliance.
  • Santander offers a competitive reward package including performance bonuses, flexible hybrid working models, and extensive global learning opportunities.

Matching Summary

The role involves leading the end-to-end adoption of Generative AI-based voicebots across customer service, sales, and internal operations.

Salary

Competitive salary; Performance-based bonuses; Preferential banking terms and wellness benefits

Skills & Requirements

Must-have

  • Generative AI voicebot adoption
  • Contact center operations transformation
  • Responsible AI governance frameworks

Nice-to-have

  • Global multi-country environment experience
  • Conversational AI platform exposure
  • Financial services background preferred

Key Requirements

  • 6-10 years digital transformation or AI adoption experience
  • Proven experience leading voicebot or IVR automation adoption
  • Fluent English language proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter