Itil Support

IQVIA

Incident and request management
Itil v3 knowledge
24/7 environment support
Responsible for acknowledging incidents and requests, analyzing the impact and taking appropriate actions for Tier 2

Job Summary

  • Responsible for acknowledging incidents and requests, analyzing the impact and taking appropriate actions for Tier 2.
  • Coordinating with the other support groups/Tier 3 teams to gain domain knowledge or requirement clarifications etc.
  • IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.

Matching Summary

Responsible for acknowledging incidents and requests, analyzing the impact and taking appropriate actions for Tier 2.

Skills & Requirements

Must-have

  • Incident and Request Management
  • ITIL v3 Knowledge
  • 24/7 Environment Support
  • Process Improvements
  • Team Oriented
  • Fast-paced environment

Nice-to-have

  • Friendly, positive and enthusiastic
  • Strong desire to learn

Key Requirements

  • 2 to 5 years of experience in Amgen
  • ITIL v3 Foundation certified (nice to have)
  • Excellent communication skills
  • Excellent documentation, presentation, analytical and multitasking skills
  • Effective ticket handling skills

Work Rights

Not specified

Tailored Resume

Cover Letter