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ADP is seeking a Senior Client Service - Product Support Specialist, primarily focusing on tax-related services. The role involves providing high-quality client support, resolving issues, and building relationships while working in a hybrid model of three days in the office and two days remote.
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Job Summary
In this role, you will provide consistent, high-quality tax service to ADP clients, serving as ADP's front-line for solving clients' challenges.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day, balancing your workload and handling back-to-back inquiries.
You'll love working here because you can be yourself in a culture that values equity, inclusion, and belonging, and grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Matching Summary
Match Score: 75
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ADP is seeking a Senior Client Service - Product Support Specialist, primarily focusing on tax-related services. The role involves providing high-quality client support, resolving issues, and building relationships while working in a hybrid model of three days in the office and two days remote.
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Salary
Base: USD $19.33 - USD $39.23 / Hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short- and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more
Skills & Requirements
Must-have
Tax deposits and filing
Issue resolution
Client problem solving
Metrics-driven environment
Handle back-to-back inquiries
Nice-to-have
Adaptability
Empathy
Self-motivation
Organization
Collaboration and belonging
Inclusive environment
Key Requirements
Four years client service/call center experience OR six years Insurance/Financial Institution experience
Proficient in Microsoft Office (Outlook, Word, Excel)