Sme - Facilities Help Desk

Jll Com Sg

Taguig, Philippines
On-site – taguig, philippines
Handle inbound and outbound calls
Analyze operational data
Develop targeted response strategies
JLL is seeking a Facilities Help Desk Analyst in Taguig, Philippines, to provide comprehensive support for facility management services, including handling communications and operational data analysis. The role focuses on optimizing customer satisfaction and service delivery while fostering strong relationships with clients and team members

Job Summary

  • Our team provides comprehensive contact center services specializing in facility management and support operations, delivering 24/7 assistance across multiple functions for English-speaking global clients.
  • Responsibilities include analyzing operational data, developing targeted response strategies, collaborating with cross-functional teams, creating work orders, and maintaining performance metrics dashboards.
  • JLL is committed to hiring the best people and empowering them with resources and support to enhance their health, financial, and personal well-being, fostering a diverse and inclusive culture.

Matching Summary

Match Score: 85

JLL is seeking a Facilities Help Desk Analyst in Taguig, Philippines, to provide comprehensive support for facility management services, including handling communications and operational data analysis. The role focuses on optimizing customer satisfaction and service delivery while fostering strong relationships with clients and team members.

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Analyze operational data
  • Develop targeted response strategies
  • Collaborate with cross-functional teams
  • Create detailed work orders
  • Maintain performance metrics dashboards
  • Process customer requests

Nice-to-have

  • Shape a brighter way
  • Enhance personal well-being
  • Drive sustainability and CSR
  • Foster professional growth
  • Cultivate a high-performance team

Key Requirements

  • Experience in facility management
  • Experience in contact center services
  • Experience with data analysis
  • Experience with stakeholder engagement
  • Experience with risk evaluation

Work Rights

Not specified

Tailored Resume

Cover Letter