Director, Professional Customer Service

Cochlear

United States
Base: $165,000 - $185,000; bonus/equity: 20% annua...
Not specified (likely hybrid or onsite based on the nature of the role).
Exceptional customer experience
Order entry and support
Process simplification
Cochlear is seeking a Director of Professional Customer Service who will lead a team focused on providing exceptional service to clinical customers in North America. The ideal candidate will have extensive management experience, strong customer service skills, and a commitment to process improvement, contributing to the company’s mission of enhancing the hearing journey for individuals

Job Summary

  • The Director, Professional Customer Service is a results-oriented, people-focused leader dedicated to delivering a consistently exceptional experience to Cochlear’s clinical customers across North America.
  • This role ensures timely, accurate order entry and responsive support that meets the unique needs of hearing health professionals, enabling them to better serve their patients.
  • In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

Matching Summary

Match Score: 85

Cochlear is seeking a Director of Professional Customer Service who will lead a team focused on providing exceptional service to clinical customers in North America. The ideal candidate will have extensive management experience, strong customer service skills, and a commitment to process improvement, contributing to the company’s mission of enhancing the hearing journey for individuals.

Salary

Base: $165,000 - $185,000; Bonus/Equity: 20% annual bonus opportunity; Benefits: Medical, dental, vision, life and disability insurance, 401(K) matching, PTO, tuition reimbursement, maternity/paternity leave, ESPP, pet insurance

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Order entry and support
  • Process simplification
  • Cross-functional collaboration
  • Service level performance

Nice-to-have

  • People-focused leader
  • Continuous improvement
  • Customer satisfaction
  • Operational excellence

Key Requirements

  • Bachelor’s degree in business management
  • 10+ Years of direct team management
  • Progressive management experience
  • Process improvement methodologies
  • Leading subject matter experts and people leaders

Work Rights

Not specified

Tailored Resume

Cover Letter