Hybrid (flexible remote work across us time zones)
Enterprise contact center environment management
Telephony platform configuration and optimization
Proactive system support and maintenance
Aledade, Inc. is seeking a Sr. CCaaS Administrator to lead and optimize their enterprise contact center environment in Arlington, VA. The role emphasizes technical expertise in telephony systems and requires adaptability to meet evolving business needs while ensuring high performance and compliance
Job Summary
The Sr. CCaaS Administrator serves as the lead technical specialist and primary owner of Aledade's enterprise contact center environment.
This role is responsible for the high-level configuration, proactive support, and continuous optimization of telephony platforms to ensure seamless connectivity.
The ideal candidate will be comfortable working remotely or from home across US time zones.
Matching Summary
Match Score: 85
Aledade, Inc. is seeking a Sr. CCaaS Administrator to lead and optimize their enterprise contact center environment in Arlington, VA. The role emphasizes technical expertise in telephony systems and requires adaptability to meet evolving business needs while ensuring high performance and compliance.
Skills & Requirements
Must-have
Enterprise contact center environment management
Telephony platform configuration and optimization
Proactive system support and maintenance
Scalable communication infrastructure design
Compliance and performance monitoring
Nice-to-have
Autonomy in adapting system settings
Remote work across US time zones
Experience with shifting business demands
Key Requirements
Senior level experience in CCaaS or Telephony administration
Ability to adapt system settings to meet business demands
Knowledge of compliance standards for communication infrastructure