Senor Manager, Customer Success

ADOBE

Base: $150,400 -- $269,900 annually; bonus/equity:...
Manage customer success managers
Drive customer retention and growth
Develop strategic account plans
Lead and cultivate a high-performing team of Customer Success Managers responsible for delivering measurable customer outcomes across a defined portfolio

Job Summary

  • Lead and cultivate a high-performing team of Customer Success Managers responsible for delivering measurable customer outcomes across a defined portfolio.
  • Own team-level retention and expansion performance, ensuring strong renewal rates and growth across the portfolio.
  • Develop and refine customer success methodologies that support enterprise engagement models and lifecycle excellence.

Matching Summary

Lead and cultivate a high-performing team of Customer Success Managers responsible for delivering measurable customer outcomes across a defined portfolio.

Salary

Base: $150,400 -- $269,900 annually; Bonus/Equity: Short-term incentives (AIP/commission), potential new hire equity; Benefits: Comprehensive benefits programs

Skills & Requirements

Must-have

  • Manage customer success managers
  • Drive customer retention and growth
  • Develop strategic account plans
  • Engage with C-level customers
  • Execute business reviews
  • Refine customer success methodologies
  • Analyze portfolio performance

Nice-to-have

  • Industry proficiency
  • Keen commercial judgment
  • Talent development
  • High-performance atmosphere
  • Continuous improvement culture
  • Data-driven insights
  • Lead through change

Key Requirements

  • 10+ years leadership experience
  • SaaS/software/enterprise technology experience
  • Manage customer-facing teams
  • Enterprise customer retention and growth
  • Engage with Fortune 500 organizations
  • Commercial experience aligning strategy to revenue
  • Lead through change and transformation
  • Strong analytical skills
  • Strong communication and presentation skills
  • Collaborate across Sales, Product, Marketing, Support
  • Lead in complex, ambiguous, fast-paced environments
  • Willingness to travel up to 30%

Work Rights

Not specified

Tailored Resume

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