The Senior IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products
Job Summary
The Senior IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products.
Responsibilities include managing software configuration, testing and deployment, and collaborating with cross-functional teams to resolve software issues and implement updates or patches.
The position requires a Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) with 5-8 years of experience.
Matching Summary
The Senior IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products.
Skills & Requirements
Must-have
Support internally developed software
Implement and support vendor software
Troubleshoot and resolve software issues
Database management and SQL
Cybersecurity best practices
Testing methodologies
DevOps practices and agile methodologies
Nice-to-have
ITIL or IT service management frameworks
Scripting languages for automation
Cloud platforms
Low code platforms
Key Requirements
5 - 8 years of experience
At least 5 years of proven experience as an IT System Support Analyst
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)