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Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support Team in Warsaw, Poland, which operates in a fully remote capacity. The ideal candidate will have experience with SaaS enterprise software, strong communication skills, and a basic understanding of programming languages and SQL.
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Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems.
Candidates must be able to collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for business-critical issues.
Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a balance between office and remote work.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support Team in Warsaw, Poland, which operates in a fully remote capacity. The ideal candidate will have experience with SaaS enterprise software, strong communication skills, and a basic understanding of programming languages and SQL.
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Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing programs
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Object Oriented Programming language knowledge
Log file analysis and SQL syntax skills
API client experience with Postman or SoapUI
Ability to manage 24/7 shift rotations
Nice-to-have
Experience with SOAP, WSDL, XML integrations
Previous health monitoring tool usage
In-depth log analysis capabilities
Documentation building experience
Resilience in tight resolution timeframes
Key Requirements
2 years experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages
Demonstrable ability to support HCM or Talent solutions
Experience with web service integrations using SOAP/WSDL/XML