360 Solutions Supervisor - Medtech - En Monterrey, Saltillo
Janj Ja
Monterrey, Nuevo León, Mexico
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Personnel management and supervision
Inventory control and equipment management
Customer service in healthcare environment
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Johnson & Johnson is seeking a 360 Solutions Supervisor in Monterrey/Saltillo to oversee service objectives and lead a team dedicated to customer care within surgical environments. The ideal candidate should have a background in engineering or a related field, alongside at least three years of experience in personnel management and customer satisfaction.
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Job Summary
Johnson & Johnson is committed to an inclusive work environment that respects diversity and dignity of employees worldwide.
The 360 Solutions Supervisor role involves ensuring service objectives are met through supervising staff and maintaining effective communication with clients in the operating room.
The position requires managing resources, evaluating personnel performance, and creating action plans for continuous improvement while adhering to company policies.
Matching Summary
Match Score: 75
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Johnson & Johnson is seeking a 360 Solutions Supervisor in Monterrey/Saltillo to oversee service objectives and lead a team dedicated to customer care within surgical environments. The ideal candidate should have a background in engineering or a related field, alongside at least three years of experience in personnel management and customer satisfaction.
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Skills & Requirements
Must-have
Personnel management and supervision
Inventory control and equipment management
Customer service in healthcare environment
Quality management systems ISO9001:2015
Basic Office software skills
Communication with surgical department heads
Nice-to-have
Leadership and crisis management
Emotional intelligence
Financial management skills
Coaching and developing others
Continuous improvement mindset
Inclusive leadership
Key Requirements
Bachelor's degree in Engineering or related field
Minimum 3 years experience in personnel management
Experience in inventory control and customer satisfaction