Dynamics 365 Business Central Customer Success Manager
BDO
Multiple Locations, ,
Base: $84,000 to $128,000 py; bonus/equity: not sp...
Microsoft dynamics 365 business central
Managed services project leadership
Agile methodologies application
BDO fosters a people-first culture with a high priority on personal and professional growth
Job Summary
BDO fosters a people-first culture with a high priority on personal and professional growth.
The role involves overseeing teams, managing client portfolios, and applying Agile and ITIL principles to enhance service delivery.
BDO offers competitive compensation, flexible benefits, a supportive inclusive culture, and opportunities for learning and community involvement.
Matching Summary
BDO fosters a people-first culture with a high priority on personal and professional growth.
Salary
Base: $84,000 to $128,000 per annum; Bonus/Equity: Not specified; Benefits: Flexible benefits from day one, market leading personal time off policy, wellness reimbursements
Skills & Requirements
Must-have
Microsoft Dynamics 365 Business Central
Managed services project leadership
Agile methodologies application
ITIL principles adherence
Portfolio and client engagement management
SLA and KPI compliance monitoring
Nice-to-have
Continuous improvement and innovation
Strong communication and collaboration skills
Business-oriented and analytical thinking
Team leadership and coaching
Client relationship building
Negotiation and strategic advising
Key Requirements
5+ years ERP and CRM client success experience
Experience managing Dynamics 365 Business Central projects
Agile Certification (CSM), ITIL or PMP preferred
Bachelor's or diploma in IT, Business Management or Project Management
Certification in ERP/CRM products considered an asset